- +33143732097
- reservation@hotelunion-paris.com
"Client" refers to any natural person, of legal age, acting for their personal needs and having full legal capacity to commit under these terms.
"Reserved rate conditions" refers to the specific conditions of each reservation made by the Client.
"Booking Confirmation" means the document summarizing the reservation details sent to the Client.
"Booking Request" means any hotel room booking made by the Client.
"Hotel" refers to Hôtel de l’Union, operated by HÔTEL DE L’UNION, located at 65 rue des Pyrénées, 75020 Paris, France.
"Partners" means any service providers contracted by the Hotel.
"Service" means any hotel booking service via the Hotel’s website.
"Hotel Website" refers to the official website: https://hotelunion-paris.com/
These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room booking services and related services ("the Services") offered by the Hotel ("the Provider" or "the Hotel") to consumers or non-professional clients ("the Client" or "Clients") through the Hotel’s website.
The main features of the Services are presented on the Hotel's website.
The Client is required to read them carefully before making any booking. The choice and purchase of a Service are the sole responsibility of the Client.
The Client declares that:
- They have the full legal capacity to enter into these General Terms and Conditions of Sale;
- They are making the hotel room and related services booking for personal purposes;
- They are able to save and print these General Terms and Conditions of Sale.
The Hotel’s contact details are as follows:
Hôtel de l’Union
65 rue des Pyrénées
75020 PARIS, France
Tel.: +33 1 43 73 20 97
Email: reservation@hotelunion-paris.com
These terms apply to the exclusion of all other conditions, including those applicable for bookings made through other distribution channels.
The Client is informed that the Hotel may enter into partnership agreements with third-party travel service providers, enabling Clients to search, select, and book rooms in the Hotel through these partners' websites. Any booking made under such conditions implies full and unreserved consultation and acceptance by the Client of the third-party provider’s specific terms, the reserved rate conditions, and the present general terms and conditions of sale. The Client declares that they have obtained all necessary information from the Hotel as available on the Website.
These General Terms and Conditions of Sale are accessible at all times on the Hotel’s website and will prevail, if necessary, over any other version or contradictory document.
Unless proven otherwise, the data recorded in the Provider’s IT system constitutes proof of all transactions made with the Client. The entry of banking information, acceptance of these Terms and Conditions, of the reserved rate conditions or of the booking request is equivalent to a handwritten signature between the Hotel and the Client. The computerized records stored in the Hotel's systems will be kept under reasonable security conditions and considered proof of communications, orders, and payments between the parties.
The Hotel stores the contract in electronic or paper form for a maximum duration of 5 years.
The Client is informed that their IP address is recorded at the time of booking.
In accordance with the French Data Protection Act of January 6, 1978, the Client has the right to access, rectify, and oppose their personal data at any time by writing, with proof of identity, to:
Hôtel de l’Union
65 rue des Pyrénées
75020 PARIS, France
These General Terms and Conditions of Sale also include the Personal Data Policy.
The Client declares having read and accepted these General Terms and Conditions of Sale (including the Personal Data Policy) by checking the relevant box before completing the online booking process, as well as the General Terms of Use of the Hotel’s website.
Validating the booking of Services by the Client implies full and unreserved acceptance of these Terms and Conditions of Sale (including the Personal Data Policy).
The Client acknowledges having the legal capacity to contract and acquire the Services offered on the Hotel's website.
These Terms and Conditions of Sale may be subject to subsequent modifications; the applicable version is the one in force on the website at the time the booking is made.
These General Terms and Conditions of Sale remain applicable during the online availability of the Services provided by the Hotel. The Hotel reserves the right to temporarily or permanently suspend access to its website.
The Client selects on the Hotel's website the services they wish to book, according to the following steps:
- Selection of room type and rate;
- Selection of any additional services;
- Review and confirmation of booking details, total price, and rate conditions;
- Entry of personal information;
- Entry of credit card details for guarantee or prepayment purposes;
- Review and acceptance of the General Terms and Conditions of Sale and the conditions of the selected rate before confirming the booking;
- Validation of the booking.
The Client acknowledges being aware of the nature, purpose, and terms of the Services offered by the Hotel and having requested and obtained necessary and sufficient information to make the booking in full knowledge. The Client is solely responsible for the choice of Services and their suitability for their needs, so the Hotel cannot be held liable in this respect.
The Client agrees to complete the required information in the booking request and certifies the truth and accuracy of the data provided.
The contractual information is presented in French and will be confirmed to the Client no later than at the time of booking validation.
For bookings made exclusively via the internet, a booking is considered complete once the Client accepts these Terms and Conditions by checking the designated box and confirms the booking. The Client has the opportunity to verify the booking details, total price, and correct any errors before confirming acceptance (Article 1127-2 of the French Civil Code). This confirmation implies acceptance of the entirety of these Terms and Conditions and constitutes proof of the sales contract.
The Client is responsible for verifying the accuracy of the booking and reporting any errors immediately.
The sale of Services is final only after the Provider sends the Client confirmation of the booking by email and receives full payment.
Any booking made on the Hotel’s website constitutes a distance contract between the Client and the Provider.
The Hotel reserves the right to cancel or refuse any booking from a Client with whom there is an ongoing payment dispute related to a previous booking.
Each booking is personal and cannot be transferred to a third party.
Cancellation / Modification of a booking with a Non-Refundable Rate:
The Client may cancel the booking without full refund. In case of force majeure, the Client may modify the booking once (subject to availability) at least 72 hours before the stay begins. No refund will be issued in case of a rate difference.
The Services offered by the Provider are supplied at the current rates displayed on the Hotel's website at the time of the Client's booking. Prices are expressed in Euros, both excluding and including VAT.
Prices include any applicable discounts granted by the Provider, as specified on the Hotel's website.
These rates are firm and non-revisable during their period of validity as indicated on the Hotel's website. Outside of this period, the Provider reserves the right to change prices at any time.
Prices are shown to the Client before and during the booking process. They are indicated per room, for the selected number of persons and dates.
Rates are confirmed to the Client as gross amounts including VAT (excluding tourist tax) in the Hotel’s commercial currency. They include VAT at the rate applicable on the booking date; any change in the VAT rate will automatically be applied to the prices on the billing date. The same applies for any new taxes introduced by the competent authorities.
Prices do not include the tourist tax, which is payable directly at the Hotel.
The Client agrees to pay these taxes without dispute directly to the Hotel.
The amount requested from the Client corresponds to the total purchase price, excluding the tourist tax.
Unless stated otherwise, additional services (such as breakfast) are not included in the price.
Currency conversion is provided for informational purposes only and is non-contractual. If a rate involves payment directly at the Hotel upon arrival or departure, and the Client's currency is different from that of the Hotel, the charged price may differ due to fluctuations in the exchange rate between the booking and payment dates.
An invoice will be issued by the Provider and given to the Client upon delivery of the booked Services.
In the case of full payment on the booking date (Non-Cancellable, Non-Refundable Rate):
The price must be paid in full on the day the Client confirms the booking, according to the methods set out in the “Reservations” article above, via secure payment:
– by credit card: Visa, MasterCard, American Express, and other compatible cards.
When booking, the Client must provide credit card details, including the cardholder's name, card number, expiration date (the card must be valid until the end of the stay), and security code.
Payment data is encrypted and transmitted securely via SSL protocol.
The Client must present the same credit card used for payment upon arrival at the Hotel. A valid form of ID may also be requested as part of anti-fraud procedures.
The Provider will not be obligated to provide the reserved Services if full payment has not been received under the specified conditions.
Payments made by the Client will only be considered final once the amounts due have been effectively collected by the Provider.
In the case of payment upon service provision (Flexible Rate):
The price is payable in full on the day of service delivery as defined in the “Provision of Services” article below and as indicated on the Client’s invoice, via secure payment:
– by credit card: Visa, MasterCard, American Express, and other compatible cards.
Payment data is encrypted and transmitted securely via SSL protocol.
Upon arrival, the Hotel may request a security deposit or pre-authorization on the Client’s credit card to guarantee payment for services consumed on-site.
The Client must then provide credit card details, including the cardholder's name, card number, expiration date (valid through the stay), and security code.
A valid form of ID may also be requested as part of anti-fraud procedures.
Payments made by the Client will only be considered final once the amounts due have been effectively collected by the Provider.
The Services reserved by the Client, including hotel room reservations and additional services, will be provided under the conditions stated in these General Terms and Conditions of Sale and those of the Rate Terms accepted during the online reservation process on the Hotel’s website.
Upon arrival, the Client will be asked to present an ID to complete a mandatory police form.
The Hotel is entirely non-smoking. Any smoking within the premises will result in the Client being held liable for all direct and/or indirect damages. The Client will be charged for the full cost of cleaning and restoring any affected area.
Pets are allowed in common areas of the establishment only if kept on a leash or in a carrier, and only according to the Hotel’s policy. For hygiene reasons, pets are not permitted in dining areas.
The Client is solely responsible for any personal belongings left in the room or Hotel common areas, especially if not secured in the room safe. The Hotel cannot be held liable for any loss, theft, damage, or deterioration of said belongings.
The Client agrees to use the room responsibly. Any behavior contrary to public decency or order may result in immediate expulsion from the Hotel without compensation or refund. If payment has not yet been made, the Client will be required to pay for any nights already consumed.
The Client is liable for any direct and/or indirect damages caused in the reserved room or elsewhere in the Hotel. The Client agrees to cover all repair costs, legal fees, and other expenses resulting from such damages.
Wi-Fi access (free or paid) may be provided in accordance with the Hotel’s policy. The Client agrees not to use the Hotel’s internet services for illegal downloading or any violation of copyright laws. Any breach of these rules may lead to legal action, including penalties for copyright infringement under French law (Article L.335-3 of the Intellectual Property Code), punishable by a €300,000 fine and up to three years in prison.
The Client must also comply with the Hotel’s internet provider’s security policies, including the use of technical safeguards, and avoid any action that could undermine those safeguards.
Unless otherwise specified, rooms are available from 2:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure. Failure to do so will result in an additional night being charged. No refund will be issued for early departures.
The Provider undertakes to make every reasonable effort to deliver the Services reserved by the Client, within an obligation of means.
No claim will be considered valid if this procedure and deadline are not respected.
Unless a complaint is expressly made within this period, the Services will be deemed to have been delivered in accordance with the reservation, both in quality and quantity.
In case of relocation:
If the Hotel cannot accommodate the Client due to exceptional circumstances, force majeure, or unavailability, it reserves the right to accommodate the Client, with prior agreement, in a hotel of equivalent category and services.
In accordance with Article L 221-28 of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L 221-18 of the Consumer Code, given the nature of the services provided.
Therefore, the contract is definitively concluded as soon as the reservation is made by the Client, in accordance with the procedures set out in these General Terms and Conditions of Sale.
The Service Provider guarantees, in accordance with legal provisions and at no additional cost, the Client, against any lack of conformity or hidden defect resulting from a failure in the performance of the Services reserved and effectively paid for under the conditions and terms set out in these General Terms and Conditions of Sale.
The Services provided through the Hotel’s website comply with the regulations in force in France. The Service Provider cannot be held liable for non-compliance with the legislation of the country in which the Services are provided, which the Client is solely responsible for verifying, as the Client is solely responsible for the choice of Services requested.
In accordance with Law No. 78-17 of January 6, 1978, it is reminded that the personal data requested from the Client is necessary to process their reservation and issue invoices, among other purposes.
These data are processed by the Hotel and may be communicated to its possible partners responsible for the execution, processing, management, and payment of the reservations as well as the Client’s stay.
Additionally, the Hotel may send its clients a newsletter, promotional offers, or a satisfaction survey after their stay by email.
The processing of information transmitted through the Hotel’s website has been declared to the CNIL.
The Client has, in accordance with the applicable national and European regulations, a permanent right of access, modification, rectification, and opposition regarding the information concerning them.
This right can be exercised under the conditions and terms defined on the Hotel’s website.
The personal data protection policy can be consulted in the Personal Data Protection Charter available on the Hotel’s website.
The content of the Hotel's website is the property of the Seller and its partners and is protected by French and international laws regarding intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.
These General Terms and Conditions of Sale expressly exclude the legal regime of hardship provided for in Article 1195 of the French Civil Code for all of the Provider's Service operations with the Client. Therefore, the Provider and the Client each waive the right to invoke the provisions of Article 1195 of the French Civil Code and the hardship regime provided therein, committing to fulfill their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the conclusion of the sale, even if their performance becomes excessively burdensome and to bear all economic and financial consequences.
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a force majeure event, as defined in Article 1218 of the French Civil Code.
These General Terms and Conditions of Sale, the Personal Data Charter, the Sales Conditions of the rate selected by the Client, the Reservation Request, and the Reservation Confirmation by the Client constitute the entire agreement between the parties within the scope of its subject matter. They replace and cancel, accordingly and within this limit, any prior verbal or written agreement.
No tolerance, regardless of its nature, extent, duration, or frequency, may be considered as creating any right and shall not limit, in any way, the possibility of invoking each clause of these General Terms and Conditions of Sale at any time and without any restriction.
Any provision of these General Terms and Conditions of Sale that is declared null or unlawful by a competent court shall be rendered ineffective, but such nullity shall not affect the other provisions, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effects.
These General Terms and Conditions of Sale and the resulting transactions are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Any disputes arising from the purchase and sale operations concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, execution, termination, consequences, and aftermath, which cannot be resolved between the Hotel and the Client, shall be submitted to the competent courts under common law conditions.
The Client is informed that they may, in any case, resort to conventional mediation, particularly with the Consumer Mediation Commission (C. consom. art. L 612-1), or to any alternative dispute resolution method (such as conciliation), in the event of a dispute.
The Client acknowledges having received, prior to making the reservation and concluding the contract, in a clear and understandable manner, these General Terms and Conditions of Sale and all the information listed in Article L. 221-5 of the Consumer Code, including the following:
– the essential characteristics of the Services, considering the communication medium used and the Service concerned;
– the price of the Services and any additional fees;
– in the absence of immediate execution of the contract, the date or deadline by which the Provider undertakes to deliver the reserved Services;
– information regarding the identity of the Provider, including their postal, telephone, and electronic contact details, and business activity, if not already apparent from the context;
– information relating to legal and contractual guarantees and their implementation procedures;
– the functionalities of digital content and, where applicable, its interoperability;
– the possibility of resorting to conventional mediation in the event of a dispute;
– important contractual terms and conditions;
– accepted payment methods.
The act of a natural (or legal) person making a reservation on the Hotel’s website implies full and complete adherence to and acceptance of these General Terms and Conditions of Sale and the obligation to pay for the ordered Services. This is expressly acknowledged by the Client, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
